Friday, December 18, 2009

Great "HP Communities for Support" post by @JohnFMoore

Great nuggets on how to use social media for support:

> Focus on Key Channels
> Keep your sight on the Business Objectives, use Common Sense as a Guide
> Call defelction is important, but even more important are product improvement and customer satisfaction.

Filiberto Selvas

tags: Social, Media, Support

Posted from Diigo. The rest of my favorite links are here.

No comments: