HP demonstrates how to use Social Support Communities (SSC) « Random Thoughts of a Boston-based CTO: John Moore's Weblog
Great nuggets on how to use social media for support:
> Focus on Key Channels
> Keep your sight on the Business Objectives, use Common Sense as a Guide
> Call defelction is important, but even more important are product improvement and customer satisfaction.
Posted from Diigo. The rest of my favorite links are here.
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