Wednesday, April 23, 2014

Online Communities, learn form the best!

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The Community Roundtable recently released" The State of Community Management 2014 ", for all of you managing internal or ext...
Friday, February 21, 2014

Customer Experience as the beacon in the quest for intimate and comprehensive knowledge of the customer

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I have been working in a Support environment for a little over a year, the focus of every minute of my time and the time of those around m...
Wednesday, February 19, 2014

As Social Media matures we have an increasing need for Software plus Services

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Today Sprinklr announced the acquisition of Dachis group , this continues a clear trend we have seen accelerating in the past couple years...
Thursday, January 24, 2013

NextPrinciples, Social is getting serious!

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I was lucky enough to get a pre-briefing of the launch NextPrinciples announced yesterday and I loved what I saw; here is why: it was solid...
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Friday, January 11, 2013

Gamification is old, almost as old as Social

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Brief thoughts sparked by some reading I was doing earlier today... My standing position for a long time is that Social Media is actually ...
Wednesday, January 9, 2013

3D Printing (Additive Manufacturing)

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Now and then is good to change your perspective and focus on something else, right? here it goes! For a few months now I have been fol...
Thursday, December 6, 2012

From Personal Computers to Personal Clouds

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This post requires “rendering” step by step; please bear with me as the end result will be worth it (at least I think so). Say person A is...