tag:blogger.com,1999:blog-1335896614718509671.post1064382855020941634..comments2018-02-05T09:01:14.596-08:00Comments on Social CRM: CRM’s final frontier.. no frontiers, no borders, no limitsFiliberto Selvashttp://www.blogger.com/profile/17661462374086627028noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-1335896614718509671.post-3129781249695317092011-06-21T11:25:24.309-07:002011-06-21T11:25:24.309-07:00The thing I agree with most here is the statement ...The thing I agree with most here is the statement of "making at actionable", the promise of knowing and understanding your customers better and engaging with them only makes sense if you really are prepared to engage. <br /><br />If you don't have a platform (software and process) in place to redirect insights to the right people so that they can respond then you lose the value of having the information in the first place.@grahamholthttp://www.coffeebeantech.comnoreply@blogger.com